However during the continuous research in the field of service quality, Parsuraman et al () have developed SERVQUAL model with 10 determinants of service quality which includes reliability, responsiveness, competence, credibility, access, courtesy, . SERVICE QUALITY MANAGEMENT: A LITERATURE REVIEW S. Santhana Jeyalakshmi1 and Dr. S. Meenakumari2 1Assistant Professor, Department of Management Studies, Mohamed Sathak Engineering College, Kilakarai, Ramanathapuram - 2Assistant Professor, Department of Management Studies, Anna University, Chennai – Abstract. 1/01/ · Service quality becomes the crucial issue for hospitality industry and the theory of service quality has evolved over long period of time through testing and trials in service sector.

The literature review on service quality and customer satisfaction with banks situated in foreign countries reflects the findings of various professionals and researchers. With a view to authenticate the study, various literatures have been reviewed to identify the research blogger.com by: 2. Dec 01,  · – The main objective of this paper is to critically appraise various service quality models and identify issues for future research based on the critical analysis of literature., – The paper critically examines 19 different service quality models reported in the literature. The critical review of the different service quality models is intended to derive linkage between them, and highlight the area for further research., – The review of various service quality model Cited by: Literature Review On Servqual Model Of Service Quality of the Gaps ModelThe gaps modelof servicequalitywas first developed by a group of authors atTexas A&M .

Literature review – Measuring service quality – SERVQUAL and SERVPERF

Dec 01,  · – The main objective of this paper is to critically appraise various service quality models and identify issues for future research based on the critical analysis of literature., – The paper critically examines 19 different service quality models reported in the literature. The critical review of the different service quality models is intended to derive linkage between them, and highlight the area for further research., – The review of various service quality model Cited by: SERVICE QUALITY MANAGEMENT: A LITERATURE REVIEW S. Santhana Jeyalakshmi1 and Dr. S. Meenakumari2 1Assistant Professor, Department of Management Studies, Mohamed Sathak Engineering College, Kilakarai, Ramanathapuram - 2Assistant Professor, Department of Management Studies, Anna University, Chennai – Abstract. Findings – The review of various service quality model revealed that the service quality outcome and measurement is dependent on type of service setting, situation, time, need etc .

Summary of literature review. A variety of different models and tools have been assessed in the literature review. Although the Parasurman et al’s () SERVQUAL scale has been present for numerous years, praised by several authors and used in many industries, it has been continuously criticised by researchers for a number of reasons. SERVICE QUALITY MANAGEMENT: A LITERATURE REVIEW S. Santhana Jeyalakshmi1 and Dr. S. Meenakumari2 1Assistant Professor, Department of Management Studies, Mohamed Sathak Engineering College, Kilakarai, Ramanathapuram - 2Assistant Professor, Department of Management Studies, Anna University, Chennai – Abstract. 4/12/ · The critical review of the different service quality models is intended to derive linkage between them, and highlight the area for further research. Findings – The review .

LITERATURE REVIEWResearchers believe that the service quality theory is based on the literature of customer satisfaction and product quality (Brady & Cronin, ). There are many service quality models but scientists are not of one mind about these models and measurements. Literature Review On Servqual Model Of Service Quality. of the Gaps ModelThe gaps modelof servicequalitywas first developed by a group of authors atTexas A&M and North Carolina Universities, in 1/01/ · Service quality becomes the crucial issue for hospitality industry and the theory of service quality has evolved over long period of time through testing and trials in service sector.